Date of Last Revision: September 30, 2024
OpenEdu (“OpenEdu,” “we,” “us,” “our”) provides its services (described below) to you through its website located at openedu.net, subject to the following Terms of Service (the “Terms of Service”). PLEASE READ THESE TERMS OF SERVICE CAREFULLY, AS THEY GOVERN YOUR USE OF THE WEBSITE AND SERVICES, CONTAINING IMPORTANT INFORMATION ABOUT YOUR RIGHTS, LEGAL OBLIGATIONS, AND THE IMPACT ON YOUR RIGHTS IN THE EVENT OF A DISPUTE BETWEEN US.
To ensure the safety and reliability of our platform and services, we need to establish clear regulations. These terms apply to all your activities on OpenEdu and related services.
If you create a course on OpenEdu, you must accept SECTION 3 related to Content and Course Materials. This term states that when you upload content to OpenEdu, you grant OpenEdu the right to share that content with learners. The content remains your property, but OpenEdu has the right to review or request the removal of any content that does not comply with OpenEdu's guidelines. You are also responsible for ensuring that your content is accurate, original, and complies with all platform regulations.
1.2 Modifications to Terms of Service:
We reserve the right to change or modify the content of these Terms of Service at any time. When changes occur, we will update the new information on this page and indicate the last modified date at the top. We may also notify you through the user interface of the Service, via email, or by other reasonable means, as required by applicable law.
Changes will take effect ten (10) days from the date of posting, unless related to new features or legal requirements, in which case they will take effect immediately. If you continue to use the Service after changes are made, it means you accept the new Terms.
2. Access and Use of the Service
If you choose to register for the Service, you agree to provide and maintain accurate, complete, and up-to-date information as prompted in the registration form.
You must use a valid email address and create a username during this process. The information you provide will be governed by our Privacy Policy.
OpenEdu reserves the right to deny service to any user.
If you are under 13 years old, you cannot use OpenEdu. For those aged 13 to 17, you must have parental or guardian consent to use the Service. By registering for OpenEdu, you affirm that you are capable of understanding these Terms of Service. OpenEdu will not be liable for any damages resulting from non-compliance.
You are not permitted to use someone else's account and must not share your username or password with anyone. Ensure that you maintain control over all devices you use to access the Service. If you do not maintain control, others may access your account and personal information.
You are fully responsible for any activities that occur under your account and password, and you must ensure that your password remains confidential and secure. You agree to (a) immediately notify OpenEdu of any unauthorized use of your account or password, and (b) ensure that you log out of your account after each session using the Service. OpenEdu will not be liable for any damages resulting from your non-compliance with these provisions.
For Learners: When you enroll in a course on OpenEdu, you will receive lifetime access to the course content. This access is for personal, non-commercial educational purposes only. You may not copy, redistribute, or use the content in any form without written consent from OpenEdu. Any violations will result in the revocation of your access.
For Creators: When you upload content to OpenEdu, you grant OpenEdu the right to provide that content to learners. The content remains your property, and you may not directly license it to learners without OpenEdu's consent. You are fully responsible for all content you upload and must ensure that it complies with the platform's regulations. OpenEdu reserves the right to review and remove any content that violates our rules or policies.
For Organizations: Organizations are responsible for reviewing and approving the course content uploaded by instructors within their organization before allowing it to be published. This is to ensure that the content meets the quality standards and regulations of OpenEdu. Organizations must also take necessary measures to verify the accuracy, legality, and appropriateness of the course content, as well as ensure that it effectively serves educational purposes. OpenEdu reserves the right to intervene and request modifications or removal of any content that does not meet these criteria.
For Writers: When you submit blog content to OpenEdu, you grant OpenEdu the right to share that content with users for educational purposes. The content remains your property; however, OpenEdu has the right to review or request the removal of any content that does not comply with OpenEdu's guidelines. You are responsible for ensuring that your content is accurate, original, and complies with all platform regulations.
4. Transaction Terms
To purchase a course on OpenEdu, you are required to complete the payment for that transaction. Please pay attention to the payment details, including the total amount and any applicable discounts. OpenEdu is committed to processing your course purchase transaction accurately and thoroughly. If necessary, payment methods may be updated without prior notice.
If you encounter any issues during the payment process or have specific requests related to payment methods, please contact us for assistance.
5. Promotions & Discount Codes
5.1. Creators can create promotional codes or discount codes (collectively referred to as "Promo Codes") for their courses. Promo Codes will help reduce the price of Online Content and Subscription Access (including Unlimited and ExpertTracks) on our website. Promo Codes must be applied at checkout and cannot be applied to transactions that have already been completed.
5.2. Each Promo Code you create will come with its own terms, which will be made clear at the time of issuance.
5.3. The Promo Code you issue is for personal use only and cannot be transferred to anyone else. If we find that the Promo Code is being misused, not in line with our guidelines, or used fraudulently, we reserve the right to cancel that Promo Code.
5.4. The Promo Code cannot be transferred, sold, or redeemed for cash or credit, and has no monetary value.
5.5. The Promo Code is only valid for the time period specified in the terms of use or until the Promo Code has been used, after which it will expire.
6. Claims of Intellectual Property Violations
If you believe that your work has been used without your permission and in a manner that infringes your copyright, please provide us with the information necessary for us to review and address your request. The representative for the copyright owner should submit a digital or physical signature along with a clear description of the copyrighted work that you claim is being infringed. You should also provide details about where and how the infringing material appears on our website, with enough information for us to locate it. Please include your contact information, including your address, phone number, and email address. Finally, make a statement that the information you provide is accurate and that this request is being submitted by you as the copyright owner. We take intellectual property rights seriously and will make every effort to review and address your request promptly through our Support Team.
7. Third Party Websites
OpenEdu does not control the content or resources of third-party organizations, but we reserve the right to remove courses if copyright violations or our regulations are detected. If a course is found to be in violation, OpenEdu will take the necessary measures to protect our rights and those of relevant parties.
8. Your Liability to Us
Organizations are responsible for ensuring that we are not affected by any actions, claims, demands, costs, liabilities, damages, or other financial burdens incurred by us, arising (directly or indirectly) from:
8.1. the Organizations managing the Content of the Creators or participating in organizing Online Courses;
8.2. the access to or use of the Website or the Content and Online Courses by the Creators;
8.3. the Organizations' violation of any of these Terms (including but not limited to the violation of management obligations regarding Paid Content); and
8.4. any actions or omissions caused by the Organizations or the Creators, deliberate neglect, or breach of any legal obligations on their part.
8.5. Each responsibility in this paragraph is separate and independent from the other obligations in these Terms. Each of these responsibilities will remain fully effective despite any indulgence granted from time to time and despite any judgment or order.
9. Limitation of Liability
9.1. Your rights under consumer protection laws are not affected by these terms.
9.2. We provide the Website and Online Content and Courses "as is," without any warranties or representations regarding their accuracy or availability.
9.3. We accept no liability for any representations, warranties, or conditions, whether expressed or implied by law, custom, or otherwise, to the fullest extent permitted by law. This includes a disclaimer of liability for any indirect, special, incidental, consequential, or economic damages arising from or related to the use of the Website and Content, including:
9.3.1 Loss of profits (direct or indirect); 9.3.2. Loss of goodwill and reputation; 9.3.3. Loss of opportunity.
9.4. We strive to provide Content and Courses in good faith, but we do not guarantee that these contents will always be accurate, complete, or suitable for your needs. Your use of Online Content and Courses is entirely at your own risk. Although we have taken necessary precautions to protect the Website from viruses and malware, we accept no responsibility for any incidents arising from this.
9.5. Information transmitted via the Website may pass through public telecommunications networks, and we do not guarantee that the Website will operate continuously, securely, or without errors. We disclaim all liability in this regard to the maximum extent permitted by law.
9.6. We are not liable for any damages arising from:
9.6.1. Your reliance on the completeness and accuracy of information, advertising, or any transactions with advertisers or sponsors related to the Website; 9.7.2. Any changes we may make to the Website or Content, as well as any temporary interruptions in service; 9.7.3. The deletion or corruption of Content and data related to your use of the Website; 9.7.4. Your failure to provide accurate account information or to keep your account information secure.
9.7. We reserve the right to suspend your access to the Website and Online Courses at any time for operational, legal, or other reasons.
9.8. We may terminate your Learner Account or your access to the Website immediately in the following circumstances:
9.8.1. If we suspect you or any Learner associated with you is in breach of these Terms; 9.8.2. To prevent fraudulent or unlawful activities; 9.8.3. To protect ourselves, other Learners, or the public.
10. Termination
You agree that OpenEdu, in its sole discretion, may suspend or terminate your account (or any part thereof) or your use of the Services, as well as remove any content within the Services, for any reason or no reason, including, but not limited to, if OpenEdu believes that you have violated these Terms of Use.
Any activities suspected of being fraudulent, abusive, or illegal may lead to the termination of your access to the Services and may be referred to appropriate law enforcement authorities. OpenEdu also reserves the right, at its sole discretion, to discontinue providing the Services or any part thereof at any time, with or without prior notice.
You agree that any termination of your access to the Services under any provision of these Terms of Use may be effected without prior notice. You also acknowledge and agree that OpenEdu may immediately deactivate or delete your account along with all related information and files in your account, and/or bar any further access to such files or the Services.
Furthermore, you agree that OpenEdu will not be liable to you or any third party for any termination of your access to the Services.
11. Disputes Between Users
You acknowledge that you are solely responsible for your interactions with other users in connection with the Service, and OpenEdu will not be liable or responsible for any such interactions. OpenEdu reserves the right, but is not obligated, to get involved in any disputes between you and other users of the Service.
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PRIVACY POLICY
Date of Last Revision: September 30, 2024
This Privacy Policy describes the data protection practices of OpenEdu (“OpenEdu,” “we,” or “our”). This Policy applies to information we collect and use about you when you access or use the OpenEdu website, mobile application, or other online services that link to or present this Privacy Policy to you. We collectively refer to these products and services as the “Services.”
PLEASE READ THIS PRIVACY POLICY CAREFULLY TO UNDERSTAND HOW WE HANDLE YOUR INFORMATION. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, PLEASE DO NOT USE OUR SERVICES.
We collect information about you through the means discussed below. Please note that we need certain types of information to provide Services to you. If you do not provide us with such information or ask us to delete it, you may no longer be able to access or use our Services.
2. Information You Provide to Us
We collect various types of information that you provide directly to us. For example, we collect information from you through:
The services you use or process your orders.
Requests or questions you submit via online forms, email, or otherwise.
Your participation in sweepstakes, contests, or surveys.
Any reviews that you submit about the Services.
Account registration and administration of your account.
Uploads or posts to the Services.
Requests for customer support and technical assistance.
Information about you.
While some parts of the Services may not require you to provide information that can directly identify you (such as browsing the website without logging in), the specific types of information we collect will depend on the Services you use, how you use them, and the information you choose to provide. The types of data we may collect directly from you include:
Email address.
Name (if you choose to provide it).
Login credentials (if you create an account).
Phone number (if you choose to provide it).
Information about purchases or other transactions with us.
Information about your customer service interactions with us.
Demographic information such as your gender or other information you choose to provide in your profile.
User-generated content you provide, such as when you comment on content, respond to a survey request, review a class, or participate in public forums.
Classes in which you enroll.
Any other information you choose to provide in connection with your use of the Services.
3. Information We Collect Through Automated Means
When you use OpenEdu’s services, we collect certain information as described below. We and our service providers (third-party companies that work on our behalf) may use various technologies, including cookies and similar tools, to assist in collecting this information.
When you visit the OpenEdu website, we collect and analyze information such as your IP address, browser type, browser language, operating system, software and hardware attributes (including device IDs), referring and exit pages, the number of clicks, pages viewed and their order, date and time of use, content watched, total minutes watched, error logs, and other similar information about how you use the website.
When you use OpenEdu’s services, we and our service providers may automatically collect general location information, such as your IP address, city/state, and/or postal code associated with the IP address from your computer or mobile device.
4. How we use your information
When providing online services and products to you, OpenEdu, along with third-party partners, will collect, store, and use your personal information for the following purposes:
To effectively manage your learner account.
To provide the necessary technical support for you.
To send you email notifications and updates about the courses you are enrolled in.
If you are invited by a course provider or a third-party entity (such as your employer) to enroll in a course, we will assist in the enrollment process and track your progress.
If you are taking a course for academic credit or certification, we will support relevant organizations in tracking your progress and contacting you regarding your course completion.
To occasionally invite you to share your feedback about your experience with OpenEdu, which may be published on our website or other media channels.
For marketing purposes, if you consent to receive communications about courses and offers from us and third parties.
To create a prospective customer database by matching anonymized demographic data with the general public.
To analyze aggregated data to identify trends on our website and in our customer database, sharing this information with third parties in an anonymized format.
To share aggregate user data with our online course providers for research related to online education.
5. Cookies and Similar Technologies
To collect the information in the “Information We Collect Through Automated Means” section above, we and our service providers use Internet server logs, local storage, cookies, tracking pixels, and other similar tracking technologies (collectively, "cookies"). We utilize these technologies to offer you a more tailored experience in the future by understanding and remembering your particular browsing preferences. Cookies are small text files placed on your computer or mobile device when you visit a site, enabling us to: (i) recognize your computer; (ii) store your preferences and settings; (iii) understand the web pages of the Services you have visited; (iv) enhance your user experience by delivering and measuring the effectiveness of content and advertising tailored to your interests; (v) perform searches and analytics; and (vi) assist with security and administrative functions.
As we adopt additional technologies, we may also gather information through other methods. Please note that you can change your settings to notify you when a cookie is being set or updated or to block cookies altogether. Please consult the “Help” section of your browser for more information (e.g., Internet Explorer; Google Chrome; Mozilla Firefox; or Apple Safari). Be aware that by blocking, disabling, or managing any or all cookies, you may not have access to certain features.
6. How Course Providers May Use Your Information
6.1. After you register with OpenEdu, your data may be used to assess your level of interest in enrolling in other courses.
6.2. Course providers may embed links within online course materials or in emails related to the course. If you select these links, you will be redirected to a third-party website, for which the course provider is solely responsible. If you are asked to provide personal information on third-party websites, the collection of that information will not be governed by this Privacy Policy. You should familiarize yourself with the terms and privacy policy of the third-party website before submitting your information. You are not required to provide any information on third-party websites as a condition for continuing your course on OpenEdu, and your decision not to provide information will not affect your progress or grades in the course.
7. Data Subject Rights and Your Choices
You may have certain rights regarding your information, as described in this section.
If you need further information about your legal rights under applicable law or wish to exercise any of them, please contact us using the information provided in the "OpenEdu Contact Information" section below at any time. You may request that we:
Provide access to and/or a copy of the information we hold about you.
Prevent the processing of your information for direct marketing purposes (including any direct marketing processing based on profiling).
Update any information that is outdated or incorrect.
Delete certain information that we hold about you.
Restrict how we process and disclose your information.
Revoke your consent for the processing of your information.
We will consider all requests and respond within the time frame required by applicable law. However, please note that certain information may be exempt from such requests in some circumstances, including when we need to continue processing your information for our legitimate interests or to comply with a legal obligation.
When you make such a request, we will require certain information to verify your request and prevent fraudulent information and deletion requests. Specifically, we ask that you provide the following information:
Username and email address associated with your OpenEdu account.
Online courses you are currently or have previously enrolled in.
Approximate date of your account registration.
Information you wish to view and/or request to be deleted.
Your country of residence.
A statement under penalty of perjury that all information in your request is truthful and that this is your account or that you have the authorization to make this request on behalf of the account owner.
8. Retention of Your Information
We will retain your information only for as long as necessary to fulfill the purposes for which it was collected. The duration of retention depends on the reasons we collected and used the information, as well as any applicable legal requirements.
OpenEdu implements both technical and organizational security measures to safeguard the information you provide through our Services from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, please note that no method of Internet transmission or email is completely secure or error-free. We encourage you to be cautious when sharing information with OpenEdu online.
10. Legal Basis for Processing Your Information
We have several legal bases for collecting and using the personal information described above. They are:
10.1. Providing Services: The use of your personal information is necessary to provide you access to the online courses you have registered for or purchased.
10.2. Your Consent: We will collect, store, and use your information when you have given us explicit consent for a specific purpose, including participating in research with us or receiving marketing and promotional communications regarding products on our website or third-party websites.
10.3. Legitimate Interests: The use of your personal information is necessary to pursue the legitimate interests of OpenEdu or third parties, such as our course providers, as long as these interests are not outweighed by your rights or freedoms. For instance, in these cases, you would reasonably expect your personal information to be used, and it would have a minimal impact on your privacy. Such legitimate interests include:
10.3.1. Conducting our day-to-day business operations, including maintaining a fully functioning website that offers online educational products.
10.3.2. Building relationships with organizations in the online education sector.
10.3.3. Ensuring we deliver high-quality customer service through ongoing communication and responses to customer inquiries.
10.3.4. Investing in, testing, and rolling out new products that we believe will benefit our customers or prospective customers.
10.3.5. Tracking and ensuring the fulfillment of contractual obligations.
10.3.6. Conducting market research and business development.
10.3.7. Operating our website.
10.3.8. In some cases, we may have a legal obligation to collect personal information from you.
11. Children's Privacy
OpenEdu is not intended for children under the age of 13. If we become aware that we have inadvertently collected personal information from children under 13 without legally-valid parental consent, we will take necessary steps to delete that information as soon as possible. We also comply with other age-related requirements and regulations in accordance with local laws.
When you use OpenEdu's services, you consent to the transfer and processing of your information. We may share your information with third parties, including service providers and business partners, as permitted by law. These third parties may be involved in providing services to you or supporting transaction processing. By providing us with your information, you agree to this.
13. Updates to Our Privacy Policy
We reserve the right to modify this Privacy Policy at any time to reflect changes in the law, our data collection and usage practices, the features of our Services, or advancements in technology. The updated Privacy Policy will be made available through our Services, and we encourage you to review it regularly. To check if any changes have been made since your last review, please look for the "Date of Last Revision" at the beginning of the document. By continuing to use our Services, you confirm that you have read and understood the latest version of this Privacy Policy.
14. Contact Information
If you have any questions about OpenEdu's Privacy Policy or the information practices of the Services, please feel free to contact us.
You can reach us at:
193 9A Street, Trung Son Ward, Ho Chi Minh City, Vietnam
support@openedu.com