Course Purchase, Refund, and Usage Policy 

Date of Last Revision: June 19, 2025 

To ensure a secure and consistent learning experience for all users, OpenEdu has established the following policies regarding course purchase, refund, and usage. 

1. Course Purchase Policy 

• Upon successful payment, learners will receive immediate access to the course via the OpenEdu platform at openedu.net. 

• Course access is granted permanently (lifetime access), including all content, materials, updates (if available), and any bonuses offered by the instructor. 

Important Notice: 

OpenEdu shall not be held responsible for failed transactions due to the following reasons: 

• Incorrect or incomplete transfer content/message, 

• Wrong account number or invalid transfer syntax. 

In such cases, OpenEdu has no obligation to verify the payment or provide access to the course. 

2. Course Refund Policy 

Currently, OpenEdu does not offer any refund policy for courses purchased on the platform. 

Once a payment has been successfully processed, no refund requests will be accepted under any circumstances. 

We strongly advise learners to carefully review the course details, pricing, and related conditions before proceeding with payment. 

3. Course Usage Policy 

To access and participate in a course, learners must log in using their registered personal account at openedu.net. By doing so, the learner agrees to comply with the following rules: 

3.1. System and Data Security: 

• It is strictly prohibited to use any software, scripts, or tools to interfere with or disrupt the courses, system operations, or platform data. 

• Learners may not distribute, promote, or encourage any activities aimed at hacking, damaging, or gaining unauthorized access to the course content or platform. 

3.2. Intellectual Property and Content Sharing: 

• All course content (including videos, documents, materials, and lectures) is protected. Learners must not share, re-upload, or disclose any content in any form to third parties. 

• Any unauthorized distribution or exposure of course content is a violation and may be subject to legal action. 

3.3. Code of Conduct: 

• Learners must maintain a respectful and professional attitude during course discussions or interactions. 

• Harassment, abusive language, personal attacks, or discriminatory behavior (based on gender, ethnicity, religion, etc.) are strictly forbidden. 

• Violations will result in immediate disciplinary action, including potential account suspension. 

3.4. Account Usage: 

• Each account is intended for individual use only. 

• Account sharing between two or more individuals is strictly prohibited and will result in permanent suspension without prior notice. 

4. Support 

If you encounter any issues related to payment, access, or course content, please contact our support team for prompt assistance: 

• Address: 193 Đường 9A, Trung Sơn Ward, Ho Chi Minh City, Vietnam 

• Email: support@openedu.net

By using OpenEdu’s platform and services, you agree to fully comply with all of the policies listed above. Any violation may result in account suspension, revocation of course access, and/or legal action if deemed necessary.