PRIVACY POLICY 

Date of Last Revision: September 30, 2024 

This Privacy Policy describes the data protection practices of OpenEdu (“OpenEdu,” “we,” or “our”). This Policy applies to information we collect and use about you when you access or use the OpenEdu website, mobile application, or other online services that link to or present this Privacy Policy to you. We collectively refer to these products and services as the “Services.” 

PLEASE READ THIS PRIVACY POLICY CAREFULLY TO UNDERSTAND HOW WE HANDLE YOUR INFORMATION. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, PLEASE DO NOT USE OUR SERVICES. 

1. Information We Collect 

We collect information about you through the means discussed below. Please note that we need certain types of information to provide Services to you. If you do not provide us with such information or ask us to delete it, you may no longer be able to access or use our Services. 

2. Information You Provide to Us 

We collect various types of information that you provide directly to us. For example, we collect information from you through: 

• The services you use or process your orders. 

• Requests or questions you submit via online forms, email, or otherwise. 

• Your participation in sweepstakes, contests, or surveys. 

• Any reviews that you submit about the Services. 

• Account registration and administration of your account. 

• Uploads or posts to the Services. 

• Requests for customer support and technical assistance. 

• Information about you. 

While some parts of the Services may not require you to provide information that can directly identify you (such as browsing the website without logging in), the specific types of information we collect will depend on the Services you use, how you use them, and the information you choose to provide. The types of data we may collect directly from you include: 

• Email address. 

• Name (if you choose to provide it). 

• Login credentials (if you create an account). 

• Phone number (if you choose to provide it). 

• Information about purchases or other transactions with us. 

• Information about your customer service interactions with us. 

• Demographic information such as your gender or other information you choose to provide in your profile. 

• User-generated content you provide, such as when you comment on content, respond to a survey request, review a class, or participate in public forums. 

• Classes in which you enroll. 

• Any other information you choose to provide in connection with your use of the Services. 

3. Information We Collect Through Automated Means 

When you use OpenEdu’s services, we collect certain information as described below. We and our service providers (third-party companies that work on our behalf) may use various technologies, including cookies and similar tools, to assist in collecting this information. 

Websites 

When you visit the OpenEdu website, we collect and analyze information such as your IP address, browser type, browser language, operating system, software and hardware attributes (including device IDs), referring and exit pages, the number of clicks, pages viewed and their order, date and time of use, content watched, total minutes watched, error logs, and other similar information about how you use the website. 

Location Information 

When you use OpenEdu’s services, we and our service providers may automatically collect general location information, such as your IP address, city/state, and/or postal code associated with the IP address from your computer or mobile device. 

4. How we use your information 

When providing online services and products to you, OpenEdu, along with third-party partners, will collect, store, and use your personal information for the following purposes: 

4.1. Account Management 

To effectively manage your learner account. 

4.2. Technical Support 

To provide the necessary technical support for you. 

4.3. Course Notifications 

To send you email notifications and updates about the courses you are enrolled in. 

4.4. Course Enrollment 

If you are invited by a course provider or a third-party entity (such as your employer) to enroll in a course, we will assist in the enrollment process and track your progress. 

4.5. Academic Recognition 

If you are taking a course for academic credit or certification, we will support relevant organizations in tracking your progress and contacting you regarding your course completion. 

4.6. Feedback and Reviews 

To occasionally invite you to share your feedback about your experience with OpenEdu, which may be published on our website or other media channels. 

4.7. Marketing Communication 

For marketing purposes, if you consent to receive communications about courses and offers from us and third parties. 

4.8. Customer Database 

To create a prospective customer database by matching anonymized demographic data with the general public. 

4.9. Trend Analysis 

To analyze aggregated data to identify trends on our website and in our customer database, sharing this information with third parties in an anonymized format. 

4.10. Research Support 

To share aggregate user data with our online course providers for research related to online education. 

5. Cookies and Similar Technologies 

To collect the information in the “Information We Collect Through Automated Means” section above, we and our service providers use Internet server logs, local storage, cookies, tracking pixels, and other similar tracking technologies (collectively, "cookies"). We utilize these technologies to offer you a more tailored experience in the future by understanding and remembering your particular browsing preferences. Cookies are small text files placed on your computer or mobile device when you visit a site, enabling us to: (i) recognize your computer; (ii) store your preferences and settings; (iii) understand the web pages of the Services you have visited; (iv) enhance your user experience by delivering and measuring the effectiveness of content and advertising tailored to your interests; (v) perform searches and analytics; and (vi) assist with security and administrative functions. 

As we adopt additional technologies, we may also gather information through other methods. Please note that you can change your settings to notify you when a cookie is being set or updated or to block cookies altogether. Please consult the “Help” section of your browser for more information (e.g., Internet Explorer; Google Chrome; Mozilla Firefox; or Apple Safari). Be aware that by blocking, disabling, or managing any or all cookies, you may not have access to certain features.  

6. How Course Providers May Use Your Information 

6.1. After you register with OpenEdu, your data may be used to assess your level of interest in enrolling in other courses. 

6.2. Course providers may embed links within online course materials or in emails related to the course. If you select these links, you will be redirected to a third-party website, for which the course provider is solely responsible. If you are asked to provide personal information on third-party websites, the collection of that information will not be governed by this Privacy Policy. You should familiarize yourself with the terms and privacy policy of the third-party website before submitting your information. You are not required to provide any information on third-party websites as a condition for continuing your course on OpenEdu, and your decision not to provide information will not affect your progress or grades in the course. 

7. Data Subject Rights and Your Choices 

You may have certain rights regarding your information, as described in this section. 

Your Legal Rights 

If you need further information about your legal rights under applicable law or wish to exercise any of them, please contact us using the information provided in the "OpenEdu Contact Information" section below at any time. You may request that we: 

• Provide access to and/or a copy of the information we hold about you. 

• Prevent the processing of your information for direct marketing purposes (including any direct marketing processing based on profiling). 

• Update any information that is outdated or incorrect. 

• Delete certain information that we hold about you. 

• Restrict how we process and disclose your information. 

• Revoke your consent for the processing of your information. 

We will consider all requests and respond within the time frame required by applicable law. However, please note that certain information may be exempt from such requests in some circumstances, including when we need to continue processing your information for our legitimate interests or to comply with a legal obligation. 

When you make such a request, we will require certain information to verify your request and prevent fraudulent information and deletion requests. Specifically, we ask that you provide the following information: 

• Username and email address associated with your OpenEdu account. 

• Online courses you are currently or have previously enrolled in. 

• Approximate date of your account registration. 

• Information you wish to view and/or request to be deleted. 

• Your country of residence. 

• A statement under penalty of perjury that all information in your request is truthful and that this is your account or that you have the authorization to make this request on behalf of the account owner. 

8. Retention of Your Information 

We will retain your information only for as long as necessary to fulfill the purposes for which it was collected. The duration of retention depends on the reasons we collected and used the information, as well as any applicable legal requirements. 

9. How We Protect Your Information 

OpenEdu implements both technical and organizational security measures to safeguard the information you provide through our Services from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, please note that no method of Internet transmission or email is completely secure or error-free. We encourage you to be cautious when sharing information with OpenEdu online. 

10. Legal Basis for Processing Your Information 

We have several legal bases for collecting and using the personal information described above. They are: 

10.1. Providing Services: The use of your personal information is necessary to provide you access to the online courses you have registered for or purchased. 

10.2. Your Consent: We will collect, store, and use your information when you have given us explicit consent for a specific purpose, including participating in research with us or receiving marketing and promotional communications regarding products on our website or third-party websites. 

10.3. Legitimate Interests: The use of your personal information is necessary to pursue the legitimate interests of OpenEdu or third parties, such as our course providers, as long as these interests are not outweighed by your rights or freedoms. For instance, in these cases, you would reasonably expect your personal information to be used, and it would have a minimal impact on your privacy. Such legitimate interests include: 

10.3.1. Conducting our day-to-day business operations, including maintaining a fully functioning website that offers online educational products. 

10.3.2. Building relationships with organizations in the online education sector. 

10.3.3. Ensuring we deliver high-quality customer service through ongoing communication and responses to customer inquiries. 

10.3.4. Investing in, testing, and rolling out new products that we believe will benefit our customers or prospective customers. 

10.3.5. Tracking and ensuring the fulfillment of contractual obligations. 

10.3.6. Conducting market research and business development. 

10.3.7. Operating our website. 

10.3.8. In some cases, we may have a legal obligation to collect personal information from you. 

11. Children's Privacy 

OpenEdu is not intended for children under the age of 13. If we become aware that we have inadvertently collected personal information from children under 13 without legally-valid parental consent, we will take necessary steps to delete that information as soon as possible. We also comply with other age-related requirements and regulations in accordance with local laws. 

12. International Users 

When you use OpenEdu's services, you consent to the transfer and processing of your information. We may share your information with third parties, including service providers and business partners, as permitted by law. These third parties may be involved in providing services to you or supporting transaction processing. By providing us with your information, you agree to this. 

13. Updates to Our Privacy Policy 

We reserve the right to modify this Privacy Policy at any time to reflect changes in the law, our data collection and usage practices, the features of our Services, or advancements in technology. The updated Privacy Policy will be made available through our Services, and we encourage you to review it regularly. To check if any changes have been made since your last review, please look for the "Date of Last Revision" at the beginning of the document. By continuing to use our Services, you confirm that you have read and understood the latest version of this Privacy Policy. 

14. Contact Information 

If you have any questions about OpenEdu's Privacy Policy or the information practices of the Services, please feel free to contact us. 

You can reach us at: 
193 9A Street, Trung Son Ward, Ho Chi Minh City, Vietnam 
support@openedu.net